Shipping Policy

Shipping policy

At Zecoya, we strive to make the delivery of your orders as smooth and timely as possible. The average handling time for your orders is one business day. All orders placed prior to 2pm EST will be shipped out on the same day via Canada Post Expedited. Any orders placed after 2pm EST, on weekends, or holidays will be processed and shipped out the following business day.

As soon as your order has been dispatched, you will receive a confirmation email containing all the necessary details for tracking your package.

For items that are backordered, we will keep you informed via email about when the item becomes available again.

Standard Shipping

We offer free standard shipping on orders over $75 CAD (tax excluded). We collect federal and provincial sales tax on all orders within Canada. For any orders under $75, a flat rate standard shipping fee of $9.95 CAD or $7.50 USD will apply.

Expedited Shipping

For those in a hurry, we offer the option for expedited shipping on all orders. Expedited orders are shipped out the same day and are dispatched via Canada Post Expedited/Xpresspost. Charges for expedited shipping are dependent on region and will be calculated at checkout.

Local Delivery

We're pleased to offer free local delivery on all orders within the Greater Toronto Area (GTA) with no minimum purchase required. Expect your local delivery orders within 1-3 business days. All local delivery orders placed before 12pm will be dispatched the same day. Deliveries are made from 10AM - 9PM from Monday to Friday. For any special deliveries, we will contact you via the phone number provided at checkout to notify you of any updates/delivery.

International Shipping

Zecoya offers international shipping to the United States of America. Purchase prices are converted to local currency at checkout. We offer free international shipping for orders over $75 CAD. All international orders placed before 5pm EST are dispatched the same day (excluding holidays and weekends), while others will be shipped out the next business day.

All international orders are sent via USPS First Class/Priority (delivery within 3-5 business days). We do not collect sales tax on international orders and do not charge duties and customs. Shipping charges for orders under $75 will be calculated and displayed at checkout.

Checking Order Status

After placing your order, you will receive a confirmation email containing your order details. Once your order is shipped, you will receive another email from us with a tracking number and all relevant shipping information. Please allow up to 48 hours for the tracking information to become available.

If you haven't noticed any shipping updates with your order within 3 days of receiving your shipping confirmation email, please contact us at info@zecoya.com with your name and order number, and we will be more than happy to assist you.

Refunds, Returns, and Exchanges

For information regarding refunds, returns, and exchanges, please check out our refund policy and our 30-day return policy here.

If you have any further questions, please don't hesitate to contact us at info@zecoya.com.

 Last updated: 7/13/2022