Return Policy

Return policy

Order Cancellations:

At Zecoya, we understand that sometimes circumstances change. Therefore, we do accept cancellations of orders before they are shipped out. If you need to cancel your order, please contact us as soon as possible at support@zecoya.com. Please provide your order number in the email for quick processing.

For Defective Products:

If you have received an incorrect item, or if your item has been damaged during transit or is defective in any way, please follow the steps below:

You may initiate the return process by reaching us at returns@zecoya.com. Please remember to provide the details of the issue along with pictures, if possible.

Once your return is approved, we will send you a downloadable return label. Please note that Zecoya will cover the return shipping costs for defective items.

We don't charge a restocking fee for returned defective items.

Upon receiving the returned item, we will inspect it within 2 business days. Once approved, your refund will be processed to the original form of payment within 7 business days.

Please note, original shipping costs are non-refundable.

For "Customer Remorse":

If you have bought an item by mistake, it doesn't fit, or you no longer want it, please follow the procedure below:

To initiate a return, reach out to us at returns@zecoya.com with the reason for the return.

In these cases, customers are responsible for creating their own return label and also for the return shipping costs.

We only accept returns of unused products in their original condition with all tags and packaging intact.

We do not charge a restocking fee.

After receiving and inspecting your returned item, we will process your refund within 7 business days. The refund will be credited using the same form of payment used for the original purchase.

Please note, the original shipping costs are non-refundable.

Non-returnable items:

At Zecoya, we value your satisfaction and understand that sometimes a product might not meet your expectations. Hence, we accept returns for all items with the exception of very few product categories due to hygiene or other specific reasons. Therefore, please note that perishable goods (such as food, flowers, or plants) and custom products (like special orders or personalized items) cannot be returned. For any queries regarding your particular item, feel free to reach out to us at support@zecoya.com.

Exchanges:

For the quickest service, return the item you have and, once the return is accepted, place a new order for the item you want.

Refunds:

Once we’ve received and inspected your return, we will let you know if the refund was approved or not within 2 business days. If approved, the refund will be automatically processed to your original payment method within 7 business days. Please note that depending on your financial institution, it could take up to an additional 7 business days for the refund to show on your bank statement.

If you have not received your refund after 15 business days from the day we approved your return, please immediately contact us at support@zecoya.com, and we will work to resolve the issue promptly.

Last updated: 7/13/2023