Below, you'll find a set of Frequently Asked Questions that address common concerns our customers may have before making a purchase at Zecoya.
If your question isn't covered here, please feel free to send us an email at support@zecoya.com.
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- Frequently Asked Questions
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Should you encounter a problem or have an inquiry that needs instant resolution, feel free to click the button below to initiate a live chat with one of our Customer Service representatives.
In case we aren't immediately accessible, please don't hesitate to send us an email. Rest assured, we will respond to your query within a timeframe of 12 hours!
Frequently Asked Questions
To place an order, simply browse through our product catalog, select the items you want to purchase, add them to your cart, and proceed to checkout.
We accept major credit cards such as Visa, Mastercard, and American Express. We also accept PayPal and Apple Pay for your convenience.
Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to check the status of your order on our website or on the courier's website.
We accept returns within 30 days of the delivery date. The product must be in the original packaging and in the same condition that you received it.
If you received a damaged product, please contact our customer service immediately. We will arrange for a return or exchange and handle all related costs.
The shipping time varies depending on the destination. However, we usually ship orders within 2-3 business days, and delivery can take between 5-7 business days.
You can reach our customer service via email at support@zecoya.com, or by using the 'Contact Us' form on our website.
If you need to change or cancel your order, please contact our customer service as soon as possible. We can't guarantee changes or cancellations for orders that have already been processed or shipped.
international shipping. Please note that customs duties and taxes may apply and these costs are the responsibility of the customer.
If your order hasn’t arrived within the expected delivery timeframe, please contact our customer service. We will investigate the issue and provide you with an update as soon as possible.