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  About FACTORFIVE Skincare FACTORFIVE humanizes skincare. Backed by years of scientific research, our award-winning skincare company seeks to redefine how we, as a society, look at aging. Powered by ethically derived human stem cells, FACTORFIVE works harmoniously with your own skin to replenish growth factors that naturally deplete as we age.	Fight The FIVE Signs Your skin cells are constantly turning over and undergoing repair. This remodeling, correcting, and regenerating requires multiple cellular processes to work. Our scientists carefully culture human stem cells and then capture their potent factors — all in an effort to help your skin replace and boost the factors that decrease with age, helping prevent and fight the visible signs of aging.	FACTORFIVE is committed to providing you with the most cutting-edge and innovative skincare on the market. Our cutting-edge formula has garnered us a loyal following and allowed us to leverage the latest scientific discoveries in human stem cell research.

  
  
  

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

We can ship to anywhere in Canada & United States of America . Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.